Privacy Policy

Privacy Policy

Last updated: 29 December 2025

ANH Diagnostics and Healthcare Pvt Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of users who interact with us through our website and WhatsApp communication services.

This Privacy Policy explains how we collect, use, store, and protect user data when using our WhatsApp Business API integration and related services.

1. Information We Collect

We may collect the following information when users interact with us via WhatsApp or our digital platforms:

  • Phone numbers provided by users

  • Message content exchanged with our official WhatsApp number

  • Message metadata such as timestamps, delivery, and read status

We do not intentionally collect sensitive personal data unless it is required for providing healthcare-related services requested by the user.

2. How We Use the Information

The information collected is used strictly for:

  • Communicating with users regarding appointments, reports, services, or queries

  • Providing customer support and service-related updates

  • Improving service quality and response efficiency

  • Complying with WhatsApp and Meta platform policies

We do not sell, rent, or share user data with third parties for marketing or promotional purposes.

3. User Consent and Opt-In

Users receive WhatsApp messages only after providing explicit consent (opt-in).
Users may opt out of WhatsApp communication at any time by replying STOP or by contacting us directly.

4. Data Storage and Security

We implement reasonable technical and organisational measures to protect user data against unauthorised access, misuse, loss, or disclosure. Access to user data is limited to authorised personnel only.

5. Data Retention

We retain user data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable laws and regulations.

6. Data Sharing

We do not share user data with external parties except:

  • When required by law or regulatory authorities

  • When necessary to comply with Meta or WhatsApp platform requirements

7. User Data Deletion

Users may request deletion of their data at any time by contacting us at the email address below. Upon verification, we will delete the requested data unless retention is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or data usage, please contact us:

ANH Diagnostics and Healthcare Pvt Ltd
📧 Email: arosahil7@gmail.com